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FAQ

Most frequent questions and answers

We provide you with easy, simple and clear booking instructions, availability and example dates. Ultimately we’re not a travel agency so we redirect you  to book directly with the airline or an online travel agency (OTA).

The passenger name(s) MUST BE CORRECTLY entered with EXACT sequence as they appear on your passport or other valid travel document

Please be informed that if the passenger’s name does not match with that on the passenger’s passport, airlines reserve the right to deny boarding, so please ensure the passenger’s name must match with your valid travel document before you confirm the booking. No name amendment is allowed once the online transaction is completed successfully.

If you have two family names or a hyphenated family name, please enter it as one name without spaces or special characters, such as hyphens.

If your surname has only one alphabet, such as O, then please enter OO in surname field.

For example:

Surname shown on passport Entry as
SZE-TO SZETO
AU YEUNG AUYEUNG
CHEUNG WONG CHEUNGWONG
O OO

If you have a middle name, it should be entered along with the first/given name in “Given name” field. Please ensure that it must be in sequence as shown on your passport or other valid travel document.

For example:

Name shown on passport [√ ] Entry as:
Surname/ Family Name TAYLER Family Name TAYLER
First / Given Name MARY Given Name MARY CHRISTINA
Middle Name CHRISTINA
Surname/ Family Name CHAN Family Name CHAN
Given Name TAI MAN TOM Given Name TAI MAN TOM
Title
MR Male (Adult)
MRS Married Female (Adult)
MS Female (Adult)
MISS Female (less than 12 years old)
MSTR Male (less than 12 years old)

In view of the lack of distinction between the Family name and Given name, such as Indonesian, or if only full name is shown on your passport, we are sorry to inform you that online transaction is not acceptable. So please contact our Sales hotline at (852) 3192 0900 (Select language, press 1, then press 2) for phone reservation with hutchgo.com service fee HKD50/ticket.

For example:

Name shown on passport [X] Cannot book it online,
Please contact our Sales hotlines
for reservation.
Full name SUTI
Full name SITI MELA

An electronic ticket will be issued instantly once the booking is confirmed. The electronic ticket will be sent to your registered email account not later than next working day. You are suggested to print out the electronic ticket and bring along with your valid travel document and required visa upon check in.

Once online transaction is completed successfully, the air reservation is made immediately and air ticket will be issued instantly. So you are advised to read through the fare rules carefully before you proceed to confirm your booking. All changes must be followed the “Fare Rules” of tickets.

Once online transaction is completed successfully, the air reservation is made immediately and air ticket will be issued instantly. So you are advised to read through the fare rules carefully before you proceed to confirm your booking. All cancellation must be followed the “Fare Rules” of tickets.

Traveldemo.com’s hotel reservation process is easy and just one click away. Select your destination; enter your check-in and check-out date. Then click “Search now!” and a list of your selection will be displayed.

The occupancy capacity of the hotel room depends on the room type. Hotel may charge an additional fee for extra guests. Please check with the respective hotel or contact us for assistance.

Hotel may refuse the guest for check-in if the registered name is not matched. So please ensure the guest information is correct.

Daily breakfast is not included unless stated.

Contact Hotel directly for any special request after your hotel reservation is confirmed. Any special request is subject to hotel room availability upon check-in. No guarantee can be granted.